Veterinary Laboratory of Rochester
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Client Comment Survey

Please help us improve our clinic and the services we provide by sharing your comments with us about your last visit.

When You Telephoned:
Your call was answered promptly
There was a long wait for someone to answer
You were placed on hold too long
Made you feel like a valued client
Other:
Your Phone Conversation Was:
Courteous
Hurried
Impolite
Informative
I did not phone
Other:
Our Receptionist(s):
Greeted you promptly
Were warm and cheerful
Gave their undivided attention
Seemed indifferent
Were Informative
Other:
 
The Veterinarian
Introduced him/herself with a warm greeting
Listened well to my pet’s present symptoms
Seemed in a hurry

Described the diagnosis and treatment well

Left me confused about how to treat my pet
Was good at comforting me and my pet
Answered questions thoroughly
Made you feel like a valued client
Other:
   
Was your waiting time to be seen reasonable?
Yes
No           Explain:
   
Would you use this service again, based on your experience?
Yes
No           Explain:
   
Would you recommend us to others?
Yes              Why :
No           Explain:
 
What suggestions would you have for improving the office, staff, or procedures?
 
Name:
If you would like to hear back from us, please include your email address.

  

THANK YOU
Veterinary Housecall Service of Rochester  •  (585) 264-0200  •  fax (585) 475-043